TERMS AND CONDITIONS
Terms & conditions
Exclusive Connection by Lucia Montuschi is an authorized tour operator and travel agency with head office in Italy. Insurance cover policy n.150500756/C, for the risks and indemnity limits, contracted with FILO DIRETTO according to the Italian law D.L. 111/95. Exclusive Connection T.O. is not responsible for death, personal injury, loss or damage to people or personal belongings. Exclusive Connection T.O. is not responsible for any injury, loss, delay or inconvenience caused by force majeure or other events which are beyond its control, or which are not preventable by reasonable diligence by Exclusive Connection, such as wars, floods, severe weather phenomena, etc.
The prices of Exclusive Connection T.O. tours and offers are calculated on the basis of the official costs of admission tickets to the various sites and attractions described in the programs. The agency reserves the right to change said prices based on any changes made by ticket offices.
Cancellation & refund policy
Social program terms and conditions:
- 30% non refundable payment will be required upon confirmation
- 70% payment will be required no later than 30 days before beginning of services
Please note, any eventual additional bank expense for international payments is to be added to this total and covered by the Contractor.
Social program cancellation policy:
- 30% penalty for cancellations received via mail at info@exclusiveconnection.it up to 30 days before the beginning of confirmed services, plus eventual tickets and entrance fees.
- 100% penalty for cancellations received via mail at info@exclusiveconnection.it 29 or less days prior the beginning of confirmed services
Complaints
Any complaint must be communicated in writing to info@exclusiveconnection.it within 10 days after the date of the tour. The Court of Florence will settle disputes that cannot be resolved amicably.